Delivery

I am not at home during office hours...

If no one is home at the time of the delivery, Bpost will leave a note in your mailbox. On it you will find further instructions about how to collect your package at the post office. 

My package still hasn't been delivered...

Weekends and bank holidays can delay deliveries. If the package still hasn't been delivered after 7 business days, you should contact us at 0487 20 20 26 or at nele@arck-bb.be.

Something is missing in my package ...

Contact us right away at 0487 20 20 26 or at nele@arck-bb.be.

Something is wrong with the an item in my package ...

Every item is checked and wrapped carefully by us. Did we still miss something? Contact us immediately at 0487 20 20 26 or at nele@arck-bb.be.